Guest Relations Assistant

We are looking for a friendly, professional and guest-focused Guest Relations Assistant to join the team at Gara Rock.

You’ll be one of the first points of contact for our guests, helping to create a warm and memorable experience from arrival through to departure. The role is varied and fast-paced, working closely with our wider hotel team to ensure everything runs smoothly.

Key responsibilities include:

• Welcoming guests and providing efficient check-in and check-out.
• Handling guest enquiries, requests, reservations and payments.
• Providing information about the hotel, facilities and local area.
• Responding to guest needs and resolving issues professionally.
• Managing telephone and email enquiries.
• Completing reception administration, reports and shift handovers.
• Working closely with housekeeping and other departments to ensure excellent guest service.
• Maintaining a welcoming, professional reception environment.
• Supporting colleagues during busy periods and special events.

If you enjoy working with people, take pride in delivering great service and thrive in a beautiful but busy hotel environment, we’d love to hear from you.